Frequently Asked Questions

A summary of how we manage quotations, site presence, and building standards throughout a refurbishment.

1. 1

   How are project quotations calculated and confirmed?

   We carry out an in-person diagnostic survey of your home prior to preparing a fully itemised specification. Each trade package, from timber stud framing to final plaster skimming, is priced with transparent labour and material allowances so costs remain predictable.

2. 2

   What payment methods do you accept for completed stages?

   We accept direct electronic bank transfer and cash upon stage sign-off. We do not process payments through card gateways. Invoices are issued strictly against completed physical milestones, and the final balance is settled only when you have signed the handover audit.

3. 3

   What happens if minor settlement occurs after handover?

   We maintain a formal 30-day snagging window following practical completion. Should any seasonal door movement, minor joint shrinkage, or trim misalignment develop, our lead joiner returns to site promptly to carry out necessary corrections at no additional charge.

4. 4

   What is the cut-off time for scheduling initial site consultations?

   To book an in-person site assessment for the following morning, your request must reach our office by 14:30 on normal business days. Requests received after this time are assigned to the subsequent planning cycle to allow our surveyor to review local property drawings beforehand.