Privacy Policy
Calder & Mason is committed to handling client data responsibly and securely. This policy details how we gather, store, and process personal information submitted through our site or given during telephone consultations.
1. Data Controller
The data controller responsible for your personal details is Calder & Mason, registered and operating within the United Kingdom. For all questions regarding data governance, you may reach our office by email or telephone through the contacts on this site.
2. Legal framework
Information is handled pursuant to UK GDPR and the Data Protection Act 2018 alongside corresponding regulations in United Kingdom. Should any divergence arise between these clauses and statutory instruments, the statutory law takes precedence.
3. Data Collected Through Request Forms and Telephone Calls
When you enquire about a project, we collect your full name, telephone number, email address, property location, and any descriptive notes regarding your intended renovations. We also retain notes taken during preliminary scoping calls.
4. Purposes and Legal Basis for Processing
Your details are processed purely to evaluate project requirements, assemble accurate quotes, coordinate site visits, and fulfil contractual obligations during refurbishment works. The legal basis for this activity is the preparation or performance of a contract, together with our legitimate interest in conducting residential construction.
5. Storage Period
Enquiry records that do not lead to an agreed contract are removed from our systems after eighteen months. Information regarding contracted clients is held for six years after practical completion to satisfy statutory tax obligations and support our twelve-month warranty period.
6. Sharing with Staff and Subcontractors
We do not sell or rent customer data. Your name, property address, and site access information are shared strictly with our direct project managers and vetted specialist subcontractors who physically execute works on your property.
7. Your Rights and How to Exercise Them
Under UK data protection legislation, you retain the right to request access to the data we hold on you, to request corrections of inaccurate details, or to demand erasure where retention is no longer legally necessary. To exercise any of these statutory rights, please write to our office via email.
8. Questions about this policy
Direct your inquiry to [email protected] or ring +44 114 321 5715 throughout Mon-Thu 10:00-19:00, Fri 10:00-17:00, Sat 10:30-16:00. Every message receives a considered reply within one business day.
- Merchant
- Calder & Mason Building Works Ltd.
- Registered address
- 11 Paradise Square, Sheffield S1 2DE, United Kingdom
- [email protected]
- Phone
- +44 114 321 5715
- Working hours
- Mon-Thu 10:00-19:00, Fri 10:00-17:00, Sat 10:30-16:00
- Registration
- Company No. 13040152